Website Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the Neorgana® website and online services operated by Clínica Serum under the trade name Neorgana® ("Neorgana," "we," "our," or "us"), located in Mérida, Yucatán, México. By accessing or using this website, submitting an enquiry, or booking a consultation, you agree to be bound by these Terms in full.

If you do not agree with any part of these Terms, please do not use this website.

1.1 Nature of the Website and Services

The Neorgana website is an informational and enquiry platform for the Neorgana Paediatric NeuroRegeneration Programme. It allows families and referring clinicians to:

• Access information about the programme, the protocol, and participating clinic locations
• Submit enquiries about candidacy and programme availability
• Book a clinical consultation (video or telephone)
• Upload medical documents in connection with a consultation booking

1.2 Not Medical Advice

1.3 Eligibility

This website is intended for adults (18 years of age or older) acting on their own behalf or as the legal guardian or parent of a paediatric patient. By using this website, you represent that you meet this eligibility requirement and that any information you provide regarding a child is provided in your capacity as that child's legal guardian.

1.4 Accuracy of Information

We make reasonable efforts to ensure the information on this website is accurate and up to date. However, we do not warrant that all content is complete, current, or free from error. Programme details, clinic locations, visiting dates, and clinical protocols may change without notice. Always contact our team to confirm current information before making any decisions.

1.5 Intellectual Property

All content on this website — including text, images, logos, graphics, protocols, and branding — is the property of Neorgana® or its licensors and is protected by applicable intellectual property laws. The Neorgana® name and logo, and Dezawa MUSECells® are registered or licensed trademarks. You may not reproduce, distribute, or use any content from this website without prior written permission.

1.6 Third-Party Links and Partners

This website may reference third-party organisations, publications, or partner clinics. We are not responsible for the content, practices, or privacy policies of any third-party websites. References to published research are provided for informational purposes and do not constitute endorsement of any specific findings or conclusions.

1.7 Testimonials and Patient Stories

Testimonials published on this website reflect the genuine experiences of families who have consented to share their feedback. Individual outcomes vary significantly. Patient testimonials are not a guarantee of results. All testimonials are published with the express consent of the individual or their legal guardian.

1.8 Limitation of Liability

To the fullest extent permitted by applicable law, Neorgana®, its directors, medical staff, and affiliated clinics shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of this website, reliance on any information published herein, or participation in the programme. This limitation does not apply to liability that cannot be excluded under applicable law.

1.9 Governing Law

These Terms are governed by the laws of the United Mexican States. Any dispute arising under these Terms shall be subject to the jurisdiction of the courts of Mérida, Yucatán, México, unless otherwise required by applicable consumer protection legislation in your country of residence.

1.10 Changes to These Terms

We reserve the right to update these Terms at any time. The effective date at the top of this document will reflect the most recent revision. Continued use of the website after any changes constitutes acceptance of the revised Terms.

1.11 Contact

For questions about these Terms, contact us at: [email protected]